We refund or replace orders that arrive damaged, incomplete, or incorrect, subject to the conditions below.
Eligibility
Claims must be raised within 48 hours of delivery. Please include photographs of the outer packaging and the affected items when submitting your claim.
Process
Email [email protected] with your order ID and supporting photographs. We respond within one business day. Approved refunds are credited to the original payment method where supported, generally within 5-7 business days after approval. We do not accept discretionary returns or operate a customer return portal.
Non-refundable items
Opened or used vials are not eligible for a refund, nor are items that were damaged after delivery. The Cash on Delivery handling fee is non-refundable once an order has shipped. Any approved product refund is calculated separately from that fee.